Delivery Policy

Version: 2026 · Last updated: May 28, 2026

Our hospitality packages are delivered primarily in digital form and provided on-site. Below, we explain what you can expect from the moment you place your order until matchday at De Kuip.

1. Digital delivery of confirmation and tickets

Immediately after a successful payment, you will receive an order confirmation by email containing:

• Your order number
• The selected match, date, and hospitality package
• Number of guests
• Invoice details

Your final match tickets and hospitality information will be sent by email no later than 7 days before matchday. This email will include:

• Mobile match tickets (QR code or barcode)
• Reception location and arrival time (e.g. Hollywood Entertainment Center or Het Zalmhuis)
• Schedule of your hospitality package
• Dress code recommendations
• Water taxi instructions (where applicable)
• Contact details of your hospitality host on matchday

If you have not received this email at least 7 days before the match, please check your spam or junk folder first. If you still cannot find it, contact us at hospitality@feyenoord.nl or call +31 (0)10 292 6849.

2. No physical delivery

We do not send physical tickets or packages. All information is delivered digitally via email. As a result, no shipping or delivery charges apply to your order.

3. Customer Responsibilities

You are responsible for:

• Providing a valid and regularly monitored email address when placing your order.
• Ensuring that emails from hospitality@feyenoord.nl are not filtered into your spam or junk folder. We recommend adding this email address to your contacts.
• Presenting your digital tickets on matchday (via smartphone or a printed copy).
• Arriving at the designated location on time.

4. Processing Times

If you made a last-minute booking (less than 7 days before the match) and have not received any information within 24 hours, please contact us immediately.

5. Delivery of Hospitality Services on Matchday

Your hospitality services (reception, dining, water taxi, and hospitality hosting) will be provided on matchday at the location and times stated in your confirmation.

Please note:

• Arrival times are strictly scheduled. If you arrive late, you may miss part of your hospitality experience (such as dinner or the water taxi) without entitlement to a refund.
• Our hospitality host will be present to welcome and assist you throughout your experience.
• Identification may be requested on-site, particularly for the Gold Package or group bookings. Please bring a valid form of identification.

6. Gold Package (Upon Request)

The Gold Package is fully customized. After we have contacted you, we will tailor the experience together, including specific delivery details and locations. These arrangements will be confirmed separately in writing.

7. International Guests

We provide digital delivery worldwide.

Travelling to Rotterdam from abroad? We are happy to assist with advice on transportation, parking, or accommodation. Please contact us at hospitality@feyenoord.nl.

8. What if I lose my tickets?

Don't worry. Your tickets are always included in your confirmation email.

If you can no longer access that email, simply contact hospitality@feyenoord.nl with your order number or the email address used to place your order, and we will resend your tickets.

9. Changes by Emboost

In exceptional circumstances (for example, if a match is rescheduled), we may need to update the delivery details of your hospitality package. Should this occur, we will notify you immediately by email.

Please also refer to our Cancellation Policy in such cases.

10. Contact

Do you have questions about delivery or have you not received your tickets?

Telephone: +31 (0)10 292 6849 (Mon–Fri, 09:00–17:30)
Email: hospitality@feyenoord.nl

We aim to respond to all inquiries within 24 hours on business days. For urgent matters shortly before matchday, we will contact you by phone as soon as possible.

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This Delivery Policy forms an integral part of our Terms & Conditions.