Terms of service

Version: 2026 · Last updated: 28 May 2026

General

The private limited company EMboost B.V. is established at Park Langesteijn, Langesteijn 130, 3342 LG in Hendrik-Ido-Ambacht, the Netherlands. EMboost B.V. is registered with the Dutch Chamber of Commerce under number 51324849, with VAT number NL823218168B01.

EMboost B.V. trades under, among others, the trade name Emboost Feyenoord Hospitality (hereinafter: "Emboost") and offers, via this webshop, premium hospitality packages for Feyenoord home matches at De Kuip stadium in Rotterdam. The offering includes the Fan Package, the Zalmhuis Package and the Gold Package, each including an entry ticket and additional services.

These general terms and conditions have been drawn up to provide clarity between Emboost and the customer (hereinafter: "Customer" or "You") regarding the payment, delivery and other obligations of both parties, and to give You insight into Emboost's working methods.

Article 1 – Applicability

1.1. These general terms and conditions apply to all offers and agreements concluded between Emboost and the Customer via the webshop at feyenoordhospitality.nl (or a successor URL designated by Emboost), regardless of the place where the agreement was concluded and regardless of the place of performance.

1.2. These general terms and conditions apply to the exclusion of any general terms and conditions of the Customer. An exception to this provision may only be made if expressly agreed otherwise in writing between Emboost and the Customer.

1.3. Deviations from or additions to these general terms and conditions are binding on Emboost only insofar as they have been expressly agreed between the parties in writing. For the remainder, these general terms and conditions remain in full force.

1.4. By placing an order via the webshop, the Customer declares to have taken note of these general terms and conditions and to accept them unconditionally.

Article 2 – Formation of the agreement

2.1. All offers, prices and specifications on the webshop are without obligation and subject to manifest errors or typographical mistakes. Emboost is not obliged to deliver at an incorrectly stated price.

2.2. An agreement between Emboost and the Customer is formed at the moment the Customer has placed an order via the webshop, has paid the full invoice amount, and Emboost has confirmed the order to the Customer by e-mail.

2.3. If the Customer does not agree with the content of the order confirmation, the Customer must object in writing, with reasons, within 5 working days of receipt, via hospitality@feyenoord.nl. If Emboost considers the objections justified, the agreement may be dissolved by mutual consultation or a new agreement may be entered into. If the Customer does not object within 5 working days, they shall be deemed to have accepted the agreement as described in the confirmation.

2.4. Emboost reserves the right to refuse orders or limit their quantity without stating reasons, for example in case of suspected fraud, resale or misuse.

Article 3 – Payment

3.1. All prices on the webshop are stated in euros and include VAT, unless expressly stated otherwise.

3.2. Payment of the full order amount must be made immediately upon placing the order, via the payment methods offered on the webshop (iDEAL, credit card, Apple Pay or other payment methods offered by Emboost).

3.3. Emboost is only obliged to perform the agreement after the invoice amount has been received in full.

3.4. If Emboost, at its own discretion, permits invoicing afterwards (for example for corporate group bookings), a payment term of 14 days from the invoice date applies, unless agreed otherwise in writing.

3.5. Upon exceeding a payment term, the Customer is immediately in default without further notice of default. From that moment, the Customer owes Emboost the statutory (commercial) interest on the outstanding balance, increased by 2%.

3.6. In the event of payment default, Emboost is entitled to dissolve the agreement, and the Customer remains obliged to pay the invoice amount in full. All judicial and extrajudicial collection costs are for the Customer's account. Extrajudicial costs amount to at least 15% of the invoice amount, with a minimum of €40.

Article 4 – Delivery of tickets and packages

4.1. Tickets and package confirmations are delivered exclusively in digital form. Immediately after successful payment, the Customer receives an order confirmation by e-mail. The final entry tickets and additional information (reception location, time, dress code, water taxi instructions, etc.) are sent no later than 7 days before the match day to the e-mail address provided by the Customer.

4.2. The Customer is responsible for providing a correct and regularly checked e-mail address. Emboost is not liable for the failure to receive, or the late receipt of, confirmations or tickets as a result of incorrect contact details, spam filters or technical problems on the Customer's side.

4.3. Tickets and packages are strictly personal and valid solely for the match day stated on them. Resale or transfer to third parties is permitted only with Emboost's prior written consent. In the event of resale without consent, Emboost may declare the ticket invalid without any right to a refund.

4.4. For group bookings of 10 persons or more, Emboost may request additional identification for the purpose of access control at De Kuip. The Customer undertakes to provide this information in a timely and correct manner.

4.5. The Gold Package is composed on request. The final services and the ultimate package are laid down in a separate written confirmation, in consultation between the Customer and Emboost.

Article 5 – Unforeseen circumstances and match changes

5.1. If the performance of a package is hindered or rendered impossible by unforeseen circumstances, Emboost may dissolve the agreement without judicial intervention. In that case, Emboost is not obliged to compensate any damage suffered by the Customer as a result, other than as provided in this article.

5.2. Unforeseen circumstances include, among others: postponement or cancellation of the match by Feyenoord, the KNVB, UEFA, FIFA or the authorities; government measures, including restrictions on public events; war, riot or the threat thereof; natural disasters; pandemics; exceptional weather conditions; failure of transport (including water taxi); strikes; and all other circumstances beyond Emboost's reasonable control. This list is not exhaustive.

5.3. If the match is moved to another date, the ticket and the package remain valid for the new match day. In that case, the Customer has no right to a refund of the package.

5.4. In the event of definitive cancellation of the match without a replacement date, the following applies:

• Emboost will refund to the Customer, in full, the amount refunded by Feyenoord, the KNVB or the organiser for the entry ticket.
• For the other package components (dinner, water taxi, reception, hospitality), Emboost is obliged to refund only insofar as Emboost itself receives a refund from its suppliers. For components for which irreversible costs have already been incurred, a deduction of up to a maximum of 50% of the agreed price may be applied.
• Emboost will inform the Customer in writing about the amount of the refund within 30 days of the original match date, and provide an itemised calculation.

5.5. If, as a result of unforeseen circumstances, parts of a package cannot be delivered, the Customer remains obliged to accept and pay for the parts that are delivered, provided that what is delivered is substantially in line with the agreed package.

5.6. Emboost is pre-eminently the party designated to determine whether unforeseen circumstances exist. The Customer accepts this assessment, unless the reasoning is manifestly deficient or the alleged circumstances demonstrably do not exist.

Article 6 – Price changes

6.1. The prices stated on the webshop for packages may vary per match and are based on cost factors such as purchase prices of entry tickets, catering rates, transport costs, salaries and taxes applicable at the time of publication.

6.2. For orders already placed and confirmed, the price agreed at the time of ordering applies. Emboost is not entitled to unilaterally increase this price afterwards.

Article 7 – Attendance and conduct rules

7.1. By placing an order, the Customer undertakes to take full delivery of the package on the agreed match day. In the event of non-attendance, the Customer has no right to a refund.

7.2. The Customer and their accompanying guests are required to fully comply with the house rules of De Kuip, Feyenoord and the organisers of the package (including Hollywood Entertainment Center, Het Zalmhuis and other venues). In the event of a violation, access may be refused or the guest removed, without any right to a refund.

7.3. It is not permitted to make commercial recordings, professional photographs or live streams of the match or the package without the prior written consent of Emboost and the rights holders.

7.4. Emboost and/or parties engaged by Emboost may take atmospheric images during events for promotional purposes. If the Customer or an accompanying guest objects to this, this can be reported in writing prior to the event at hospitality@feyenoord.nl.

Article 8 – Liability of Emboost

8.1. Emboost is liable solely for direct damage that is the direct result of an attributable failure in the performance of the agreement, insofar as caused by gross negligence or intent on the part of Emboost.

8.2. Emboost is never liable for indirect damage, consequential damage, business losses, lost turnover, lost profit, lost working time, immaterial damage or reputational damage.

8.3. Emboost's liability is in all cases limited to a maximum of the amount the Customer has paid to Emboost for the package concerned.

8.4. Emboost is not liable for damage arising from the acts or omissions of third parties engaged by Emboost (such as Feyenoord, restaurants, water taxi operators, hospitality partners). This provision may be departed from only in the event of serious negligence on the part of Emboost.

8.5. Visiting De Kuip and participating in a package are entirely at the risk of the Customer and the accompanying guests. Emboost advises the Customer to obtain insurance as needed against travel, personal injury and liability risks.

8.6. The Customer indemnifies Emboost against third-party claims for damage resulting from the acts or omissions of the Customer or accompanying guests during the performance of the agreement.

Article 9 – Cancellation by the Customer

9.1. Since packages are delivered on a specific date and in relation to a specific event, the statutory right of withdrawal under Article 6:230p(e) of the Dutch Civil Code does not apply to this agreement. The Customer therefore has no right to free cancellation or a cooling-off period after placing the order.

9.2. A cancellation request by the Customer can only be submitted in writing via hospitality@feyenoord.nl and is possible only if Emboost agrees to it in writing.

9.3. If Emboost accepts a cancellation, the Customer owes Emboost a cancellation fee of 10% of the invoice amount, increased by the total costs Emboost has already incurred in performing the agreement (such as reservations at Het Zalmhuis, water taxi, Feyenoord tickets and hospitality staff).

9.4. A name change or transfer of the package to a third party is possible, at Emboost's discretion, up to no later than 7 days before the match day. Please contact hospitality@feyenoord.nl for this.

Article 10 – Personal data and privacy

10.1. Emboost processes the Customer's personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act. For a complete overview of the processing activities, purposes, retention periods and the rights of the data subject, please refer to the Privacy Policy.

Article 11 – Limitation period

11.1. Any claim for a refund of amounts paid or for compensation for damage, on whatever grounds, must be brought before the courts by the Customer within two calendar months of the original match date on which the agreement was or should have been performed, on penalty of forfeiture of the right.

Article 12 – Complaints and dispute resolution

12.1. On penalty of forfeiture of all rights, the Customer is obliged to report any defects in the services or packages delivered in writing and with reasons within 3 working days of delivery to Emboost via hospitality@feyenoord.nl. If the Customer fails to do so, the delivery shall be deemed to conform to the agreement.

12.2. Emboost will respond substantively within 14 working days of receiving a timely complaint.

12.3. If the complaint cannot be resolved by mutual consultation, the Customer may turn to the competent court in accordance with Article 13.

Article 13 – Choice of law and competent court

13.1. All offers and agreements to which Emboost is a party are governed exclusively by Dutch law.

13.2. All disputes arising from an agreement to which Emboost is a party shall be submitted to and settled by the competent court in Rotterdam, or any other court that is legally competent to hear the matter.

Article 14 – Amendments

14.1. Emboost is entitled to unilaterally amend these general terms and conditions. Amendments take effect at the moment of publication on the webshop. For agreements already concluded, the terms and conditions applicable at the time of ordering shall apply.

Contact details

Emboost Feyenoord Hospitality A trade name of EMboost B.V. Langesteijn 130 3342 LG Hendrik-Ido-Ambacht The Netherlands

Telephone: 010 292 6849 E-mail: hospitality@feyenoord.nl Chamber of Commerce (KvK): 51324849 VAT: NL823218168B01